Terms and conditions


Each product is made by hand. The products sold on Urbancolor.fr are reserved exclusively for individuals. Ticking the box accepting the Terms and Conditions automatically implies express acceptance by the customer, without limitation or qualification, the Terms. The Customer acknowledges by this act have read and understood these Terms and accept them. These may be amended at any time, the conditions are those in effect at the date of the order.

Product Features:

Pursuant to Article L 111-1 of the Consumer Code, the site www.urbancolor.fr strives to provide the best, the product data sheets, the essential characteristics of the latter which the customer must read. The information and specifications are those given by the suppliers. Photographs and graphics presented on the www.urbancolor.fr site or in emails sent are given for information only. In particular, the difference in color perception between the presented photographs and graphics and products can not engage the responsibility of the site www.urbancolor.fr. The www.urbancolor.fr website will do its best for the photographic products on it is as accurate as possible. It is nevertheless possible that the perception of the product does not correspond completely to product.

Note: Colors displayed on your screen are not necessarily identical to reality, this will in no way be considered a flaw.

Product availability:

The products available are presented on the www.urbancolor.fr site. Mainly because of the need for regular updating, the products are on sale in the stocks. However, an order can be achieved despite the absence of stock, in this case a maximum of manufacturing is 20 days. In the temporary or permanent unavailability of the product due to supplies of the raw material, a credit will be automatically generated to the customer who can then either choose another product for the same price or refund made within a maximum period of 14 days following the payment of the order.

The receipt and payment is received your order valid. The data collected by Urban Color (coordinates, content, date and amount of the order ...) serve as evidence of the sales contract between the customer and Urban Color. The products remain the property of Urban Color until full payment is received by Urban Color.

Delivery and shipping

Our goods travel at the risk of the recipient, to whom it is to note any damage at the time of delivery by checking the package and its contents in the presence of the delivery person, to make all reserves in writing and any recourse to the responsible only carriers. By signing the delivery receipt, the customer accepts the goods delivered by the state and therefore no claim for damages suffered during transport will be accepted. It is the client's responsibility to carry out checks and in case of damage to a specific comment in writing on the receipt slip in the presence of the deliveryman and refuse the package if damage noted.

The amount of shipping includes participation in treatment and shipment of the order. Delivery times are 3 days maximum, from the receipt of your payment. Any reasonable delay in shipping products will not lead to the benefit of the buyer for compensation of damages. Delivery options are:

- Shipments: A tracking number is sent to you by e-mail at the time of shipment

- Withdrawal of products to the Urban Color Workshop will you make only.

Evidence and proof of shipments delivered by the Post Office and Mondial Relay are carefully preserved in case of dispute. Good deposit serves as evidence of shipment. Any loss caused by the postal services or Global Relay can not be held liable Urban Color. In case of loss or proven by La Poste Mondial Relay Urban Color proceed with a claim and compensation in force under the terms of the post office or Mondial Relay will be donated to the purchaser as compensation for no extra charge.

Returns / Refunds

Return Policy:

Under Article L121-16 of the Consumer Code the customer has, within 14 working days of delivery of the order (proof of postage as proof), a right of return, its expense for exchange or refund, products that do not suit him. If this deadline falls on a Saturday, Sunday or a holiday or holiday, it is extended to the next business day.

To exercise the right of withdrawal, the customer must return the form to URBAN COLOR®, within the 14-day limit, or by mail to contact@urbancolor.fr by registered letter with acknowledgment of receipt to the following address: URBAN COLOR® 6 rue de la Fontaine 45370 Clery Saint-André - FRANCE

The exercise of the right of withdrawal by the consumer leads for him, the obligation to return, at its expense, products whose order was canceled within 14 days of exercising the right of withdrawal in perfect condition and in their original packaging. Returned products must be unworn and still intact, they should therefore not have been damaged as small as her.

Any product incomplete, damaged or whose original packaging has been damaged, will be refunded or exchanged.

The product must be returned with a copy of the invoice and will be exchanged or refunded.

The customer submits an application via the return form in the order history by clicking detail. Urban Color assign a return number, which the customer shall in its package returned products. Moreover, it is the customer's keep proof of this return. Otherwise, Urban Color will not make any exchange or refund of products ordered.

In case of partial return of the ordered products or error on the delivery address by the customer, the original shipping charges will not be refunded.

Upon receipt of the package, Urban Color judge the perfect condition of the returned products. No returns will be accepted if the returned products have been visibly damaged or used by the client, the use or damage making the products unfit for sale. If the return is rejected by Urban Color, products will be returned to the customer at the customers expense without it can demand any compensation or reimbursement right.

According to the law, custom orders are nonreturnable.

Conditions and terms of repayment:

The maximum repayment period is 14 days from receipt of the returned product. The repayment of the full amount of the corresponding control including the return shipping cost will be based on the original method of payment.

Complaints about defects or non-conformity of goods must be made by the customer within a period of fourteen days from the date of delivery of the goods. After this time, no claim will be taken into account.

The consumer has legal guarantees related to warranty against hidden defects and defective products. Misuse of manufactured and sold by Urban Color products will not be accepted as grounds for liability.
Price and regulations

The awards, established all taxes in Euro are those in effect at the time of ordering. We only accept payment in Euros (EUR). Payments can be made:

- Via a Paypal account (world leader in online payment systems)

- Payplug via credit card,

By clicking on the credit card of his choice, the customer is directed to the secure payment site PAYPLUG which includes the SSL security standard. Upon payment, the client indicates the card number, expiry date and security code on the back of his credit card. This data is automatically transmitted in encrypted mode (SSL) to be checked to prevent abuse and fraud.

Custom commands can be a quote with progress claim 50%, and a delay of code implementation.


The responsibility for Urban Color can not be held if the non-performance or delay in performing any of its obligations described in these terms and conditions stems from a case of force majeure. As such, force majeure means any external, unforeseeable and irresistible within the meaning of Article 1148 of the Civil Code.


Any dispute relating to the interpretation and enforcement of these terms and conditions is subject to French law. Failing amicable settlement, the dispute will be brought before the Commercial Court of Orleans (France).
Protection of personal data

The recorded data is intended to process orders and are not subject to any foreign trade policy to Urban Color. You have the right to correct or delete in accordance with law.